Improving Supplier Engagement:
How a Leading Retailer Leveraged Technology to Boost Visibility, Build Trust, and Streamline Vendor Communication

Struggling with poor supplier communication, lack of shipment visibility, or reactive problem-solving? You’re not alone. For many retailers and shippers, disconnected systems and outdated processes make it nearly impossible to align procurement and transportation teams—or to hold vendors accountable.

Discover how Hammacher Schlemmer partnered with Kingsgate Logistics to transform their supplier relationships with a centralized platform—resulting in better visibility, fewer customer service calls, and increased vendor engagement across their entire supply chain

In this case study, you’ll learn:

• How P.O.-level visibility can improve warehouse planning and reduce early delivery costs
• Why giving suppliers easy-to-use technology increases compliance and engagement
• How vendor scorecards helped Hammacher evaluate performance in real time
• The impact of eliminating unnecessary emails and phone calls with smarter communication tools

See how Hammacher leveraged Kingsgate Compass to build strategic, data-driven supplier relationships—and how your team can do the same.